Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at info@sprouts.ae to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

sprouts supermarket

Attn: Returns

RMA #

Date when you purchase

Location  Branch where you Purchased  

__________, __________  

United Arab Emirates  

 

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least one (1) days from the receipt of your item to process your return. Refunds may take 7-14 working days billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

The following items cannot be exchange and refund: Fresh food, Dairy products, Vegetables and Physically damage.

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note.  

• Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it
• We will refund the delivery charge in full if the product received is faulty / damaged and you return all products of your order at the same time. If you choose to keep some of the products, we will retain the balance of the delivery charge that applies to the products you keep.
• Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Bundle offers or “Buy 1 Get 1 free” offers: In this case you will have to return all the items in this offer.
• Products are lost in deliveries.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

info@sprouts.ae